Call Center PCI Compliance for Voice Payments | Sycurio
Simplify and secure call center PCI compliance for phone payments.
Protect sensitive cardholder data and achieve PCI DSS compliance in your call center with secure, seamless voice payment solutions—reducing risk and improving the payment experience.
Secure, seamless call center PCI compliance across every live interaction
Sycurio.Voice is a globally trusted PCI DSS-compliant solution that safeguards your customers’ sensitive card data during phone payments.
It ensures a frictionless, secure payment experience for both customers and agents—without any payment card data ever entering your organization.
Secure payments in any channel
Voice
IVR
Webchat
Chatbot
SMS
QR Codes
Social Media
How it works
With Sycurio.Voice, your customers can easily enter their payment card or bank details using their phone keypad or by speaking naturally via our Secure Speech Recognition solution.
Sensitive payment data is instantly routed to your payment processor through Sycurio’s PCI DSS Level 1 Service Provider certified infrastructure—never touching your contact center systems, environment, or agents.
By completely bypassing your internal systems and people, Sycurio.Voice significantly reduces the cost and complexity of maintaining PCI compliance.
We help you deliver a seamless, secure payment experience that strengthens customer trust, enhances loyalty, and protects your organization from the risks of data exposure or breaches.
Why choose Sycurio.Voice for call center PCI compliance
Sycurio.Voice secures phone payments, shielding sensitive customer data, and ensuring PCI DSS compliance—without disrupting live conversations or agent workflows
Reduce fraud and maintain PCI DSS compliance by securely protecting payment data, all while ensuring uninterrupted, seamless communication with your customers throughout every transaction.
Improve customer experience by enabling faster first contact resolution and reducing average handling times, boosting customer satisfaction and positively impacting key performance metrics.
Descope-by-design architecture: Sycurio isolates card data using tokenization and secure digital interfaces. This dramatically reduces your PCI scope, audit effort, and potential exposure, shortening audit times and minimizing compliance costs.
Maximize ROI with platform-agnostic integration and rapid deployment: Integrate Sycurio seamlessly with your existing systems—no need for costly infrastructure changes—enabling faster time to value and minimizing implementation overhead.
How Sutter Health Transformed Payment Security
- Descoped PCI DSS across two contact centers, protecting 500+ agents and eliminating exposure to payment data—reducing compliance costs and risk of fines.
- Improved patient experience with secure, seamless phone payments—boosting satisfaction, agent efficiency, and trust through uninterrupted, compliant interactions.
"Sycurio enabled us to balance the best of both worlds – we are securing our data and simplifying compliance, while improving the patient experience. Our patients understand that their information is secure and enjoy the ease-of-use of Sycurio.Voice."
Cost of payment fraud
The cost of payment fraud is growing. Nearly 60% of companies said the financial impact of payment fraud they experienced in 2024 was over $5M compared to just a quarter who said this the year prior, which is a 136% increase. Twenty percent said the impact was above $25M.
+93%
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